Deleting Your Account
If you need to close your EZShip account, here's what you need to know.
Before You Delete
Make sure:
- All active shipments are completed or cancelled
- All outstanding invoices are paid or settled
- All pending disputes are resolved
- You've downloaded any documents you need (invoices, tax docs, contracts)
How to Request Deletion
- Go to Settings > Account > Delete Account
- Select your reason for leaving (optional feedback helps us improve)
- Confirm your identity with your password
- Click Request Account Deletion
What Happens Next
30-Day Grace Period
- Your account is deactivated immediately (you can't log in)
- You have 30 days to change your mind and reactivate
- To reactivate, contact support at sales@myfreightconnect.com
After 30 Days
- Your account is permanently deleted
- Personal data is removed from active systems
- This action is irreversible
What Gets Deleted
- Your profile information (name, email, phone)
- Login credentials
- Lane preferences and saved searches
- Notification settings
- Payment method details
What Gets Retained
Per legal and regulatory requirements, we retain for 7 years:
- Transaction records and invoices
- Shipping contracts and rate confirmations
- Bills of Lading and Proof of Delivery
- Tax documents (1099s, W-9s)
- Communication logs related to disputes
This is required for DOT compliance, IRS regulations, and legal obligations.
Alternative to Deletion
If you just need a break:
- Deactivate your account temporarily (Settings > Account > Deactivate)
- Your data is preserved, and you can reactivate anytime
- No new notifications or visibility to other users