Understanding Your Invoice
Every completed shipment generates an invoice. Here's how to read and understand each line item.
Invoice Components
Your EZShip invoice includes:
Header Information
- Invoice number — Unique identifier (e.g., INV-2024-00123)
- Date issued — When the invoice was generated
- Due date — Payment deadline
- Order reference — Link to the original order
Parties
- Shipper details — Name, company, address
- Carrier details — Name, company, DOT number
Line Items
| Item | Description |
|---|---|
| Base rate | The agreed shipping rate |
| Fuel surcharge | If applicable, based on DOE fuel index |
| Accessorial charges | Detention, lumper, liftgate, etc. |
| EZShip service fee | Platform commission |
| Total due | Final amount |
Accessorial Charges
Common additional charges:
- Detention — Waiting time beyond 2 hours at pickup/delivery ($50/hour)
- Lumper fee — Unloading services at delivery ($150–$350)
- Liftgate — Hydraulic lift for non-dock deliveries ($75–$150)
- Inside delivery — Freight moved inside the building ($100–$200)
- Redelivery — If initial delivery attempt fails ($200+)
Accessing Invoices
- Go to Orders > Completed
- Click on the order
- Select the Invoice tab
- View online or download as PDF
Invoice Status
- Pending — Awaiting review
- Approved — Confirmed by both parties
- Paid — Payment has been processed
- Overdue — Past the due date
- Disputed — Under review by support team
Questions About Your Invoice?
If something doesn't look right:
- Review the original rate confirmation
- Check for any approved accessorial charges
- Contact the other party through in-app messaging
- If unresolved, open a dispute or contact support