Cookie Policy

Last updated: February 1, 2026

This Cookie Policy explains how Ezship ("EZShip," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at shipio.app and use our mobile and desktop applications (collectively, the "Platform"). This policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and give website operators useful information about how the site is being used.

Similar technologies include web beacons (also called pixel tags or clear GIFs), local storage, and device fingerprinting. For simplicity, we refer to all of these technologies collectively as "cookies" in this policy.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function properly. Without them, basic features like account login, secure authentication, and page navigation would not work. These cookies do not collect personal information for marketing purposes.

Examples:

  • Session cookies: Maintain your logged-in state as you navigate between pages
  • Authentication tokens: Securely verify your identity across Platform requests
  • Security cookies: Help detect and prevent fraudulent activity and unauthorized access
  • Load balancing cookies: Distribute traffic across our servers for optimal performance

These cookies cannot be disabled as they are necessary for the Platform to operate.

2.2 Functional Cookies

These cookies allow the Platform to remember your preferences and provide enhanced, personalized features.

Examples:

  • Language and locale preferences: Remember your preferred language and region settings
  • Dashboard settings: Remember your dashboard layout preferences, filter settings, and view configurations
  • Notification preferences: Store your communication and alert preferences
  • Recently viewed loads: Remember loads you have recently viewed for quick access

2.3 Analytics and Performance Cookies

These cookies help us understand how Users interact with the Platform so we can measure and improve its performance.

Examples:

  • Page view tracking: Which pages are most visited and how users navigate the Platform
  • Feature usage metrics: Which features are used most frequently (load posting, bidding, tracking)
  • Error monitoring: Detect and diagnose technical issues and application errors
  • Performance metrics: Page load times, response times, and overall Platform performance

We may use third-party analytics services such as Google Analytics, which uses cookies to collect anonymous usage data. This data is aggregated and does not personally identify you.

2.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

Examples:

  • Ad tracking: Track the effectiveness of our advertising campaigns across platforms
  • Retargeting: Show relevant EZShip ads to users who have previously visited the Platform
  • Conversion tracking: Measure whether users complete desired actions after clicking an ad
  • Social media pixels: Enable ad measurement and optimization on social media platforms

We may work with third-party advertising partners such as Google Ads and Meta (Facebook) for this purpose.

3. Third-Party Cookies

Some cookies on the Platform are set by third-party services we use. These third parties have their own privacy policies governing how they use the data they collect. Third-party services we may use include:

  • Google Analytics: Website analytics and usage statistics
  • Google Ads: Advertising and conversion tracking
  • Meta Pixel (Facebook): Advertising measurement and optimization
  • Stripe: Secure payment processing
  • Intercom / Zendesk: Customer support and live chat

We do not control these third-party cookies. Please refer to the respective third party's privacy policy for more information about their data practices.

4. How Long Do Cookies Last?

Cookies can be either "session" or "persistent" cookies:

  • Session cookies: Temporary cookies that are deleted when you close your browser. They are used for activities like keeping you logged in during a single session.
  • Persistent cookies: Cookies that remain on your device for a set period of time or until you manually delete them. They are used for activities like remembering your preferences and recognizing you when you return to the Platform. Our persistent cookies typically expire between 30 days and 2 years, depending on their purpose.

5. Managing Your Cookie Preferences

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

  • View what cookies are stored on your device
  • Delete all or specific cookies
  • Block all cookies or only third-party cookies
  • Set your browser to notify you when a cookie is being set

Please note that blocking or deleting cookies may affect the functionality of the Platform. Some features may not work properly without certain cookies enabled.

5.2 Mobile Device Settings

On mobile devices, you can manage tracking and advertising preferences through your device settings:

  • iOS: Settings > Privacy & Security > Tracking
  • Android: Settings > Privacy > Ads

5.3 Opt-Out Links

You can opt out of certain third-party advertising cookies through the following services:

6. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your browsing activity tracked. There is currently no universal standard for how companies should respond to DNT signals. At this time, the Platform does not respond to DNT signals, but we respect your cookie preferences as described in this policy.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on the Platform with a new "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us: