Accepting Loads and Updating Status
When your bid is accepted, here's how to manage the shipment from pickup to delivery.
When Your Bid Is Accepted
You'll receive:
- Push notification — Instant alert on your mobile app
- Email confirmation — With load details and shipping contract
- Dashboard update — The load appears in your "Assigned Loads" section
Reviewing the Assignment
Before heading to pickup, confirm:
- Pickup address, date, and time window
- Delivery address and deadline
- Freight details (weight, commodity, special requirements)
- Rate confirmation and payment terms
- Shipper's contact information
Updating Shipment Status
Use the mobile app or web dashboard to update status at each milestone:
1. En Route to Pickup
- Tap En Route when you leave for the pickup location
- The shipper can now track your location
2. Arrived at Pickup
- Tap At Pickup when you arrive
- Upload the Bill of Lading (BOL) after loading
3. Loaded / In Transit
- Tap Loaded once freight is on your truck
- Tap In Transit when you depart the pickup location
- GPS tracking is now active for the shipper
4. At Delivery
- Tap At Delivery when you arrive at the destination
- Contact the receiver for unloading instructions
5. Delivered
- Tap Delivered once freight is unloaded
- Upload the Proof of Delivery (POD)
- Get delivery receipt signed digitally
Document Uploads
At each stage, you may need to upload:
- BOL — Bill of Lading (at pickup)
- Photos — Condition of freight at pickup and delivery
- POD — Proof of Delivery (at delivery)
- Accessorial receipts — Detention, lumper fees, etc.
Reporting Issues
If you encounter problems:
- Delays — Update your ETA and notify the shipper
- Damage — Document with photos and report immediately
- Refusal — Contact EZShip support if delivery is refused