Enabling two-factor authentication

Enabling Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security to protect your EZShip account.

What Is 2FA?

With 2FA enabled, logging in requires:

1. Your password (something you know)
2. A verification code (something you have)

Even if someone knows your password, they can't access your account without the second factor.

Setting Up 2FA

Option 1: Authenticator App (Recommended)

1. Go to Settings > Security > Two-Factor Authentication
2. Click Enable 2FA
3. Select Authenticator App
4. Scan the QR code with your authenticator app:
   • Google Authenticator
   • Authy
   • Microsoft Authenticator
   • 1Password
5. Enter the 6-digit code from your app
6. Click Verify and Enable

Option 2: SMS Verification

1. Go to Settings > Security > Two-Factor Authentication
2. Click Enable 2FA
3. Select SMS
4. Confirm your phone number
5. Enter the code sent to your phone
6. Click Verify and Enable

Backup Codes

After enabling 2FA, you'll receive 10 backup codes. These are one-time use codes for when you can't access your authenticator:

• Save them securely — Print them or store in a password manager
• Each code works once — Used codes are invalidated
• Generate new codes anytime in Settings > Security

Logging In With 2FA

1. Enter your email and password as usual
2. When prompted, enter the 6-digit code from your authenticator app (or SMS)
3. Optionally check Trust this device for 30 days to skip 2FA on trusted devices

Disabling 2FA

1. Go to Settings > Security > Two-Factor Authentication
2. Click Disable 2FA
3. Confirm with your password and a 2FA code
4. 2FA is removed from your account

Warning: Disabling 2FA reduces your account security. We strongly recommend keeping it enabled.

Lost Access to Your 2FA?

• Use one of your backup codes to log in
• Contact support with your account details and identity verification
• Recovery takes 2–3 business days for security purposes