Location tracking issues

Location Tracking Issues

Accurate location tracking is essential for real-time shipment monitoring. Here's how to fix tracking problems.

For Carriers (Sharing Location)

iOS

1. Settings > Privacy & Security > Location Services > ON
2. Find EZShip > Select Always (required for background tracking)
3. Enable Precise Location

Android

1. Settings > Location > ON
2. Settings > Apps > EZShip > Permissions > Location > Allow all the time
3. Disable battery optimization for EZShip

Common Issues

"Location Not Available" for Shippers

• The carrier's app may be closed or in the background
• The carrier may be in an area with poor cellular coverage
• GPS signal may be temporarily lost (tunnels, dense urban areas)
• Wait a few minutes — location updates every 5 minutes

Inaccurate Location

• GPS accuracy depends on the device and conditions
• Urban canyons (tall buildings) can affect accuracy
• Ask the carrier to confirm their location through messaging

Location Not Updating

• Carrier's phone may have killed the app to save battery
• Carrier should open the app and check their status is "In Transit"
• Check that the carrier's app version is up to date

Best Practices for Carriers

• Keep the EZShip app running during transit
• Grant "Always" location permission for background tracking
• Keep your phone charged — use a vehicle charger
• Disable battery optimization for EZShip
• Update the app regularly for GPS improvements

Privacy Note

• Location is only shared during active shipments
• Tracking stops automatically when delivery is confirmed
• Historical location data is retained for 30 days for dispute resolution
• Carriers can verify what location data is shared in Settings > Privacy