Push notifications not working

Push Notifications Not Working

Push notifications keep you updated on bids, counter-offers, and shipment status. Here's how to fix them.

iOS Troubleshooting

Check Notification Settings

1. Open Settings > Notifications > EZShip
2. Make sure Allow Notifications is ON
3. Enable Lock Screen, Notification Center, and Banners
4. Set alert style to Persistent for important alerts

Check Focus Mode

• If using Focus/Do Not Disturb, add EZShip as an allowed app
• Settings > Focus > [Your Focus Mode] > Apps > Add EZShip

Check Background App Refresh

• Settings > General > Background App Refresh > EZShip > ON

Android Troubleshooting

Check Notification Settings

1. Settings > Apps > EZShip > Notifications
2. Enable Show notifications
3. Check that important categories are enabled (Bids, Shipments, Messages)

Battery Optimization

• Settings > Battery > Battery Optimization
• Find EZShip and select Don't Optimize
• This prevents Android from killing the app in the background

Check Do Not Disturb

• Make sure Do Not Disturb is off, or add EZShip as an exception

In-App Notification Settings

1. Open EZShip app
2. Go to Settings > Notifications
3. Make sure desired notification types are enabled:
   • New bids on your loads
   • Counter-offers received
   • Bid accepted/declined
   • Shipment status updates
   • Messages
   • Payment updates

Testing Notifications

After adjusting settings:

1. Ask a team member to send you a test message
2. Or post a load and watch for bid notifications
3. Check that notifications appear on lock screen AND in-app

Still Not Receiving Notifications?

• Log out and log back in to refresh your push token
• Reinstall the app
• Contact support with your device type and OS version