Reporting a bug

Reporting a Bug

Found something broken? Help us fix it fast by submitting a detailed bug report.

How to Report

Option 1: In-App Bug Report

1. Go to Settings > Help > Report a Bug
2. Fill in the bug report form
3. The app automatically attaches device info and logs

Option 2: Email

Send an email to sales@myfreightconnect.com with the subject line: "Bug Report: [Brief Description]"

Option 3: Contact Support

Call +1 (872) 369-0704 during business hours

What to Include

A good bug report includes:

1. Summary — Brief description of the issue
2. Steps to reproduce — Exactly what you did before the bug appeared
3. Expected behavior — What should have happened
4. Actual behavior — What actually happened
5. Screenshots or video — Visual evidence of the issue
6. Device info — Phone model, OS version, app version, or browser
7. Frequency — Does it happen every time or intermittently?

Example Bug Report

Summary: Bid amount shows $0 after submitting a counter-offer

Steps: 1. Open a load 2. Click "Place Bid" 3. Enter $2,500 4. Click Submit

Expected: Bid shows $2,500 in my bid list

Actual: Bid shows $0.00 in my bid list

Device: iPhone 15 Pro, iOS 18.2, EZShip v3.4.1

Frequency: Every time

What Happens After You Report

1. Acknowledgment — You'll receive a confirmation within 24 hours
2. Investigation — Our engineering team reviews and reproduces the issue
3. Fix — A fix is developed and tested
4. Release — The fix is deployed in the next app/web update
5. Notification — You'll be notified when the fix is live

Known Issues

Before reporting, check our known issues list in Settings > Help > Known Issues to see if the bug is already being worked on.